Sign-in and team sync problems

Fix sign-in failures, changes waiting to be sent to your team, team photos that haven't downloaded, and the server-too-old message.

  • Can't sign in: check your email and password. After several wrong attempts you'll be asked to wait 15 minutes. Forgotten it? See Create an account and sign in.
  • "changes saved on this phone, waiting to be sent": you're offline or signed out. Changes are sent automatically when you're back online. If one is refused, the task page explains why. Tap Send again to retry or Dismiss once you've dealt with it.
  • Team photos not on this phone yet: they download by themselves on Wi-Fi, or tap Download on the task.
  • Offline: showing the teams saved on this phone: you're seeing the last copy. Tap Refresh when you have a connection.
  • A message says the server needs updating: your organisation's ForestrPro server is older than the app. Ask whoever runs it to update it.

Still stuck? Contact us and say what you were trying to do and what the app showed.

Still stuck? Contact us and say what you were trying to do.